Bankwest Sucks Customer Reviews and Feedback

From Everything.Sucks

Bankwest, previously known as The Bank of Western Australia, is an Australian full-service bank based in Perth, Western Australia. It was sold in October 2008 to the Commonwealth Bank of Australia for A$2.1 billion and operates as a division of its parent company. Bankwest also has offices in Adelaide, Brisbane, Canberra, Melbourne, and Sydney.

This is a Bankwest Home Loan review posted on Mozo on September 2020:

"Worst experience with any financial institution. I'm shocked and disgusted by the way this bank handles itself. Last year whilst overseas my card was used fraudulently to the tune of 14k all at a venue I was at for a short period of time. I asked them to investigate and send me the dockets which should highlight that the transactions were fraudulent and I was not in the same venue for 19 hours!!!.. which should have been an obvious giveaway something was not right in the first place! After 20 or so calls and emails, they admitted they did not access the dockets/receipts and as most of the transactions used a pin it was down to me to pay and that was that, after reading the other reviews on here it seems like they just can't be bothered doing their job properly. I will be chatting to the ombudsman now as I can see I'm not on my own here. Move onto this year, as with most of us, COVID has affected us all in some ways, after I put my mortgage on hold for a few months to see how things played out I just called to see what my options were moving forward and wanted to change from interest-only to interest and principle which you think would be music to their ears given the current state of the economy and to decrease the interest that has accrued over the past few months but no! By way of background I have 9 months left of a fixed interest-only mortgage and was told there is no way of me swapping to principal and interest without paying 11k break fees even though I was willing to keep the mortgage with them and lock in a new 3 or 5-year deal. How short-sighted and economically irresponsible they are, they should be trying everything they can to assist long-term customers especially with the current COVID financial climate but instead they look to make things harder. Surely someone at a senior level must have the hindsight to see their policies serve nothing but to annoy and drive customers away...? Come July I won't be a customer that's for sure... Shame on you Bankwest & Commbank for letting this happen and hopefully a potential customer reads this and goes with a bank with ethics."


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Former Employee - Consultant says

"- New shiny technology that runs like crap with no interest to fix - Long hours and overtime, whilst the rest of the team does sweet F-All - Complain about someone giving your personal details out and bad mouthing you to customers, with evidence, and get told by HR that you're in the wrong - Management has no idea what they are doing, talks the talk but fails to walk the walk - Buzz words like "Agile", "Blaze" and, "New Ways of Working", with no care about those actually doing the work. - CBA made the entire Access Management team redundant and wondered why the entire company ground to a halt and people started leaving in droves - Rewards those who sit around on their phones doing nothing all day - Absolutely no career opportunities : It's who you know, not what you know - Hires Contractors consistently instead of FTE"

Former Employee - Sales Consultant says

"Thanks for your post. We appreciate you taking the time to provide this feedback and have passed it on to the relevant people in the organisation. We encourage you to contact our SpeakUp hotline on 1800 SpeakUP (1800 773 258) if you would like to discuss this issue further."

Current Employee - Anonymous Employee says

"At Bankwest, we take any reports of bullying very seriously. You can contact our HR Direct team on 1800 989 696 or the SpeakUp hotline on 1800 SpeakUP (1800 773 258) to raise this matter anonymously. You can also contact your Business Unit HR representative if you are comfortable doing so."

Former Employee - Anonymous Employee says

"Thanks for your post. We appreciate you taking the time to provide this feedback and have passed it on to the relevant people in the organisation. We encourage you to contact our SpeakUp hotline on 1800 SpeakUP (1800 773 258) if you would like to discuss this issue further."

Current Employee - Anonymous Employee says

"* No significant payrise reviews * Most staff hired are bottom of barrel * Staff don't really know what happens in real banks"

Former Employee - Sales Consultant says

"Cut throats culture Long hours always staying behind Got fired two days before Xmas"


"too many to list wouldnt know where to start"

Current Employee - Anonymous Employee says

"At Bankwest, we take this type of feedback very seriously. We will pass on this information to our HR team to investigate and encourage you to contact our HR Direct hotline on 1800 989 696 if you would like to discuss this issue further."

Bank Officer (Former Employee) says

"Don't do it. Retail banking - it's all about pointless sales & KPIs that are always just out of reach, not customer service. Corporate & IT - stopped me from returning from maternty leave by transferring my partner to the bush and leaving me in Perth with a newborn. Pathetic. Then they went on to feature prominently at the BRC. Staff still can't be bothered helping customers and many branch enquirires are handballed around from one dept. to another. Old habits die hard.Thank you for your feedback. At Bankwest we are continually working to ensure our performance metrics are realistic and achievable so we appreciate your insights which we will pass on to the human resources and remuneration team. If you have any other feedback that you would like to share we also encourage you to speak to HR Direct on 1800 989 696."

Sales Consultant (Former Employee) says

"Pay is fine But that's the only thing fine about this company Cut throat naive culture Constant unproductive changes Uncommunicative management No work life balance long hours and unproductiveOk payLong hour toxic environment"

Senior Consultant (Former Employee) says

"Area managers playing there own games and un der cutting staff before the even start.. There were no customers and stupid sales targets. You are supposed to get your sales over the phone. Assist managers who think they are everything. No teamwork at all.We’re sorry to hear that you’ve had a poor experience and feel your time wasn’t valued. Your feedback is important and in order for us to take action we encourage you to contact our anonymous hotline on 1800 SpeakUP (1800 773 258)."

Contractor (Former Employee) says

"To be clear I worked at Bankwest before Covid-19, however I have never been as sick as I was working at their head office. 4 rounds of colds and flu within the first 3 months, one after the other, prior to that over a year without even a sniffle. This is what hotdesking does, and Covid-19 would love it. At the time there were zero boxes of tissues. A number of times I wandered the floors looking for the supply closets to find tissues only to come away empty handed. No paper towels in the toilets either, so blow your nose in the kitchen? So you bring in your own tissues, and because of the scarcity you're all of a sudden the most popular person in the office but now without any tissues. No bins either, so while you're sniffing and blowing every 2 to 5 minutes there is nowhere to put your growing pile of disease except the bins in the, again, kitchen. It can take 1 to 2 minutes to walk to the kitchen, then 1 to 2 minutes back, unlock computer, oh gotta blow again, lock computer, rinse and repeat and zero work done. Your desk is now a disease filled petri dish ready for whoever sits there tomorrow because, odds are, someone will get there before you. The first time I got sick I decided that I was well enough to work but for the sake of my colleagues it would be better if I worked from home. After calling my manager who was, lets face it, a self involved office psychopath (every tale of mirth that spewed from his mouth was at the expense of some unfortunate individual. Self deprecation is an alien concept to him, and if observed by him considered a weakness.) I wasThanks for raising your concerns. The health and wellbeing of our customers, colleagues and the community remains our number one priority especially during this time of uncertainty surrounding the Coronavirus, so we will be sure to pass on your feedback to the relevant team. We’ve put additional health and safety measures in place in our offices to ensure our work spaces are safe for our people now and will continue to evolve these in line with the changing situation. All the best with your future endeavours and keep safe."

Collection Officer (Former Employee) says

"It is a phone based job. The team was asked to arrive work early and leave work late to ensure the full 8 hours phone time. Team leader didn't care a lot about her work, didn't have the ability to deal with any incident coming from the customers and the team. Used dating app during working hours and micromanaging. The good thing about the job was that Bankwest does really care about the customers and people working on the phone speaking to the customers directly always try to help the customers.Nice ColleaguesMicromanagement"

Contracts (Former Employee) says

"Worked there for many years, no opportunity to advance only if you suck up to the managers. They prefer yes people who blindly follow orders even if it is wrong. They also frown on females getting pregnant and you get made redundant if you do. It’s mainly a boys club environment. And depends on who you work for. But there are some great people and great managers, it’s just overshadowed by the lack of skilled leadership in certain teams and they prefer sheep than actual skills and experience, mainly in IT dept.Flexible working, location, hi tech environmentLeadership, managers, attitude, behaviors and values lacking, male orientated, cover up issues."

Business Analyst (Former Employee) says

"Production of marketing information. Interesting at first but quickly got routine. Slight tall poppy syndrome, managers are a bit threatened of intelligent people Co-workers seemed detached and not very friendly Comfortable work setting and good work life balancework life balancenot inclusive - cliquey culture"

Universal Banker/Teller (Former Employee) says

"Would be a better place to work for if there were not favorites involved and better quality of staff in the training department. Be able to stay in one branch.Thank you for your feedback. At Bankwest we take any reports of unfair or bias behaviour very seriously. We will pass on this information to our HR team to investigate and encourage you to contact our SpeakUp hotline on 1800 SpeakUP (1800 773 258) if you would like to discuss this issue further."

Systems Programmer (Current Employee) says

"I would prefer not to write a review of the Bankwest environment as I was a remote worker and did not get to see all the goings on in the office. I did enjoy my time there though.Thank you for your feedback. We’re glad you enjoyed your role at Bankwest. We are continually striving to improve employee experience and so we appreciate your insights which we will pass on to the branch management team. If you have any other feedback that you would like to share, we also encourage you to call HR Direct on 1800 989 696."

Contracts Manager (Former Employee) says

"One of the worst experienced in my working career. Procurement team was a mess due to the manager only hiring specific "yes sir" people. The experienced contract managers carried the whole team. The managers and senior managers were shocking no values or people culture. They may advertise it internally but it isn't enforced with management. There is encouragement of backstabbing and throwing others under the bus. Senior management ignores any issues. Worse experience ever. And not sure who they survey for employer of choice but it isn't the employees.On site cafeUndermining, backstabbing, senior management, hiring friends not experienced people, culture, lack of skills in teamsThank you for your post. We appreciate you taking the time to provide this feedback and we take these matters seriously. Raising these issues through HR Direct would enable us to follow up these matters internally. You can do this by calling 1800 989 696 Monday to Friday 8:00am to 7:00pm AEST and AEDT or by calling the SpeakUP hotline on 1800 SpeakUP (1800 773 258) if you’d like to raise this issue anonymously."

bank Manager (Former Employee) says

"Too many Jobs to do within a day and long hours not enough staff within the area having to drive many kilometres to help out other branches. Targets are not achievable in a small town with all major banks and a population of only 3600 people. Customer focused was a joke.nonelong hours"

Processing Officer (Former Employee) says

"I worked about a year at Bank West doing Agent reconciliation. At the time they were stopping the agent processing and closing smaller rural agent banks. I was there to finalise the last 6 agents with the prospect of Bank telling. The training was great, however they did 3 monthly evaluations on your work and I sometimes was graded incorrectly. Although I had done my job I would be marked as not done on some areas. It was all to do with being enthusiastic about the company, being a quick learner and super keen. I just did the job properly and wanted to move on into Child Care, or teacher training."

Teller / Sales Consultant (Former Employee) says

"Good People to work with but it was all about who you know as to if you got promoted. No option for trainman and no matter how hard you tried nothing was ever good enoughGood working relationshipsbad management choices"

IT Specialist (Former Employee) says

"The hardest part is under pressure from CBA to cut headcount. Uncertainty about future and career path. But nice kitchen the most enjoyable part of the job. 9-5 jobs. Learnt a few IT stuff. Management is misinformed and biased. Co-workers are ok.Office setupPressure on Job security"


"great place, great people, no career progression unless relocated to perth"

Collections Officer (Former Employee) says

"Bankwest Head Office was a great place to work. However, there was problems with management (many quitting + lots of reshuffling) so it did not feel stableLocation, facilitiesChanging workforce"

Risk Systems Manager (Current Employee) says

"The environment is quite relaxed and friendly depending on the area. There is opportunity to gain experience on secondments and also joining the wider financial services group. Lots of morning tea's, arvo tea's snacks and team side chats. Meetings can be overrated at times as the outcomes are sometimes not fully understood. People seem quite akin to establishing good code of ethics and generally like any other corporate environment.Flexibility eg carers leave and also nominations for dead ends and times no recognition for certain areas."

Sales consultant/teller (Current Employee) says

"busy days, compliance and procedures to follow, customers to serve"

Meeter & Greeter (Customer Service Officer) says

"Led to believe job was secure then all East Coast stores closed in one swoop with no warning and approx. 400 people now unemployed. Always did more than the 38.5 hr per week rostered but no overtime is ever paid and they reduce hours of work quite regularly.nice colleagues to work withalways do a lot more than rostered 38.5 hrs per week with no overtime paid."

Technical Lead (Current Employee) says

"Too many restructures with little to no benefit to the individuals. Salaries are at lower end of the scale, but provides job security. Team Culture depends a lot on which team you end up, can be great. Increases and promotions are rare.Fruit Basket Mondays and wednesdays, good coffee, working from home one day a week.Salary, sometimes Management is overworked and do not take care of the individuals"

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